Privacy Policy
Last updated:
AvoraPack is committed to protecting the privacy of our business partners, buyers, and website visitors. This policy explains what information we collect, how we use it, and the rights you have over your data. We operate in a B2B context -- our services are designed for businesses, not individual consumers.
Contents
Who We Are
AvoraPack is a custom gift box and paper packaging manufacturer serving businesses, importers, and wholesale buyers. We specialize in rigid gift boxes, magnetic closure boxes, drawer boxes, foldable cartons, paper bags, and packaging inserts -- all produced to confirmed specifications for B2B clients.
For the purposes of this Privacy Policy, AvoraPack acts as the data controller for personal information submitted through our website, inquiry forms, and business correspondence.
Information We Collect
We collect information that is necessary to process inquiries, prepare quotations, manage orders, and communicate with our business contacts. The types of information we may collect include:
Business Contact Information
- Full name and job title of the contact person at your organization
- Business email address and phone number
- Company name, business address, and country of operation
Project & Order Information
- Packaging specifications, product details, and artwork files you share with us
- Order quantities, delivery requirements, and shipping destinations
- Communication records including emails and inquiry submissions
Technical & Website Information
- IP address, browser type, device type, and operating system
- Pages visited, time spent on site, and referring URLs
- Cookie identifiers and analytics data collected through our website
How We Collect Information
We collect information through the following channels:
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Inquiry and contact forms -- when you submit a packaging inquiry, request a quotation, or reach out through our website contact form.
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Email and direct correspondence -- when you communicate with our team directly regarding specifications, samples, or orders.
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Automated website technologies -- cookies, server logs, and analytics tools that collect technical data when you browse our website.
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Trade shows and business events -- when you provide your business card or contact details at industry events where AvoraPack participates.
How We Use Your Information
We use the information we collect for legitimate business purposes related to our packaging manufacturing and supply services:
Reviewing requirements, preparing quotations, confirming specifications, managing sample approvals, and coordinating bulk production and export.
Responding to inquiries, providing project updates, sending order confirmations, and maintaining ongoing business correspondence.
Analyzing website usage patterns to improve our website experience, content, and the way we present our manufacturing capabilities.
Maintaining records as required by applicable law, fulfilling contractual obligations, and resolving any disputes related to orders or transactions.
With your consent, we may send relevant updates about our product range, new capabilities, or industry content. You may opt out of such communications at any time by contacting us or using the unsubscribe link in any marketing email.
We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share information only in the following limited circumstances:
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Production and logistics partners
Where necessary to fulfill your order, we share relevant specifications and delivery details with our manufacturing partners, material suppliers, and freight forwarders. These parties are bound by confidentiality obligations.
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Service providers
We use trusted third-party tools for website hosting, analytics, email delivery, and customer relationship management. These providers access data only to the extent necessary to perform their services and may not use it for other purposes.
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Legal requirements
We may disclose information when required by applicable law, court order, or governmental authority, or when we believe disclosure is necessary to protect our legal rights or the safety of others.
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Business transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify affected parties if such a transfer materially changes how your data is handled.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Our general retention practices are as follows:
| Data Type | Retention Period |
|---|---|
| Inquiry and quotation records | 2 years from last contact |
| Active order and project files | Duration of the business relationship + 5 years |
| Financial and transaction records | As required by applicable tax and accounting law |
| Website analytics data | Up to 26 months (aggregated or anonymized thereafter) |
| Marketing contact preferences | Until opt-out or withdrawal of consent |
When data is no longer required, we securely delete or anonymize it in accordance with our internal data management procedures.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. These measures include:
- Encrypted data transmission via HTTPS across our website and communications
- Access controls that limit data access to authorized personnel on a need-to-know basis
- Regular review of data handling practices and security procedures
- Confidentiality obligations applied to staff and third-party service providers with data access
While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to promptly addressing any suspected data breach.
Your Rights
Depending on your location and applicable data protection law, you may have the following rights regarding your personal information:
Right of Access
Request a copy of the personal information we hold about you.
Right to Rectification
Request correction of inaccurate or incomplete information we hold about you.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to retain it.
Right to Restriction
Request that we limit how we process your data in certain circumstances.
Right to Portability
Receive your personal data in a structured, machine-readable format where technically feasible.
Right to Object
Object to processing of your data for direct marketing or based on legitimate interests.
Right to Withdraw Consent
Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact us using the details provided in Section 12. We will respond to verified requests within 30 days. We may need to verify your identity before processing certain requests.
International Transfers
AvoraPack operates internationally and serves buyers across multiple countries. As part of normal business operations, your information may be processed in countries other than your own, including countries where our manufacturing facilities, logistics partners, or service providers are located.
Where we transfer data across borders, we take steps to ensure that appropriate safeguards are in place -- including contractual protections with our partners and compliance with applicable international data transfer requirements.
If you have questions about how your data is handled in cross-border transfers, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data handling procedures. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acknowledgment of the updated policy.
Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how we handle your information, please contact us:
Privacy Inquiries
[email protected]General Contact
[email protected]Mailing Address
AvoraPack
Custom Packaging Division
Available upon request
We aim to respond to all privacy-related inquiries within 5 business days. For data rights requests, we will respond within 30 days as required by applicable law.
© 2025 AvoraPack. All rights reserved.
This policy was last reviewed and updated on .